Optimised apparel care.
#1 - Product delivery.
Once your order has been delivered, remove the item(s) from its packaging and see if there any damage to the product(s). If there is damage to an item click here to communicate with us for an exchange.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
#2 - Quick wash.
The solution is simply to wash the garment at 30°C for around 10 to 35 minutes and with very little laundry detergent (washing powder). Neither the residue nor the smell is permanent and both should go away after one wash. If the discolouration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
#3 - Wear with pride!
Once you have quick washed the garment and allowed it to air dry, you are ready to wear the apparel with pride. Mix and match the purchased item with your wardrobe and discover how to create some style that flairs your mojo.